Last Updated: March 2026

Applies to: www.thermoblast.com.au

Legal Entity	Oten Ventures Pty Ltd trading as Thermoblast Asset Care
ABN	89 684 749 595
Website	www.thermoblast.com.au
Email	hello@thermoblast.com.au
Phone	0479 137 191
Service Area	Gold Coast, Brisbane & surrounds, Ipswich, Logan, Tweed Heads, Byron Bay, Ballina, Murwillumbah, Northern Rivers NSW, South East Queensland Hinterland

Oten Ventures Pty Ltd trading as Thermoblast Asset Care (“Thermoblast”, “we”, “us”, “our”) is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding that information.

We voluntarily comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). While small businesses with an annual turnover under $3 million are generally exempt from the Privacy Act, we have chosen to adopt these standards in full because we believe our clients deserve that level of care.

1. What Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries. This may include:

Contact and Enquiry Information

• Name, email address, and phone number submitted through our contact or quote request forms.
• The nature and location of the job you are enquiring about.
• Business name and address (for commercial clients).

Job Photos and Media

If you choose to upload or send us photos of the area or equipment you want cleaned, we will use those images solely for the purpose of assessing and providing your quote. Please be aware that image files may contain embedded metadata (such as GPS location data from your phone or camera). By submitting images to us, you consent to us receiving any metadata included in those files. If you prefer, you can disable location data in your camera settings before taking photos.

Website and Technical Data

• IP address and browser information, collected automatically for security and spam prevention purposes only.
• Cookie data — see Section 6 (Cookies) below.

What We Do Not Collect

• We do not collect sensitive information such as health records, financial account details, or government identifiers unless you specifically provide them and there is a clear reason to do so.
• We do not require you to create a user account to contact us or request a quote.

2. Why We Collect Your Information

We collect personal information for the following primary purposes:

• To respond to your enquiry and provide a quote for our services.
• To schedule, confirm, and deliver cleaning services you have booked.
• To contact you about your service, including follow-up or maintenance reminders (with your consent).
• To maintain records required for legal and tax compliance (e.g. Australian Taxation Office requirements for business records).
• To improve our website and service delivery based on aggregated, non-identifiable usage data.

We will not use your personal information for any purpose that is unrelated to the above without first obtaining your consent.

3. Direct Marketing

We may send you service-related communications, maintenance reminders, or occasional promotional messages by email or SMS. We will only do this if:

• You have expressly consented to receive marketing communications from us, or
• You are an existing client and the communication relates directly to services similar to those you have already engaged us for (inferred consent, as permitted under the Spam Act 2003 (Cth)).

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any email we send, or
• Contacting us directly at hello@thermoblast.com.au or 0479 137 191.

We will action all opt-out requests promptly and at no cost to you.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:

• To third-party service providers who assist us in operating our business (for example, our website hosting provider, email platform, or scheduling software). These providers are required to handle your data securely and only for the purposes we instruct.
• To automated spam detection services, for website security purposes.
• Where required or authorised by law, including to comply with a court order, government request, or legal obligation.

5. Overseas Disclosure

Some of the third-party tools and platforms we use to operate our website and business (such as website hosting, email services, or scheduling tools) may store or process data on servers located outside Australia, including in the United States or the European Union.

Where this occurs, we take reasonable steps to ensure those overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website and submitting your information, you consent to your personal information being processed in these overseas locations where necessary.

6. Cookies

Our website uses cookies — small text files stored on your browser — to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly (e.g. form submission handling).
• Analytics cookies: Help us understand how visitors use the site (e.g. which pages are visited most). This data is aggregated and does not identify you personally.
• Preference cookies: Remember your display or language preferences between visits.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. If you use a cookie consent tool on our website, your choices will be respected.

7. How Long We Retain Your Information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected:

• Enquiry and quote data (where no job is booked): Retained for up to 12 months, then securely deleted or de-identified.
• Client job records and invoicing data: Retained for 7 years in accordance with Australian Taxation Office requirements.
• Marketing consent records: Retained for the duration of the business relationship and for a period of 2 years following your last interaction or opt-out, to maintain a record of consent.

When information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

8. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure HTTPS encryption on our website.
• Password-protected systems and platforms for storing client records.
• Limiting access to personal information to authorised personnel only.
• Using reputable, security-compliant third-party service providers.

While we take these precautions, no method of data transmission or storage is completely secure. If you have concerns about the security of your information, please contact us directly.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct any personal information that is inaccurate, out of date, or incomplete.
• Deletion: Request that we delete your personal information, subject to any legal obligations we have to retain it (e.g. for tax records).
• Complaint: Lodge a complaint with us if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all requests within a reasonable time and at no cost to you.

10. Contact Us & How to Make a Complaint

If you have a question, concern, or complaint about how we have handled your personal information, please contact us first and we will do our best to resolve it promptly:

Email	hello@thermoblast.com.au
Phone	0479 137 191

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

OAIC Website	www.oaic.gov.au
OAIC Phone	1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on our website at www.thermoblast.com.au/privacy-policy, with the “Last Updated” date shown at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after a change is posted constitutes your acceptance of the updated policy.

Note to developer: Verify that ABN 89 684 749 595 is registered to Oten Ventures Pty Ltd at abr.business.gov.au before publishing. Remove this note once confirmed. All styles are scoped to .tb-privacy and will not affect other pages.